Field Guide by NSCDA
Operations Manager

Operations Manager

Plan, direct and coordinate the daily operations of the centre.

  • Post-secondary or equivalent
  • Case Management training
  • Level 1 and/or 2 assessment
  • 5+ years of experience in the field
  • Leadership training
  • Human Resources training
  • Case Management
  • Digital Literacy
  • Ethics
  • Diversity & Inclusion
  • Communication
  • Mentorship
  • Leadership
  • Research
  • Project Management
  • Health & Wellness
  • Band 1: Professional Practice: Competencies enabling effective practice. (All Competencies within Band)
  • Band 2: CDP Characteristic: Competencies distinguishing the field of career development practice. (Competencies 10,13,16)
  • Band 3: CDP Extended: Competencies required to deliver specialized services provided by CDPs. (Competencies 17,18,21)
  • Band 4: Outreach and Leadership: Competencies reflecting the strategic role of career development professionals. (Competencies 23,24,25,26)
Leadership Evaluation

This easy-to-use online tool allows managers and employees to conduct industry standardized performance reviews based on the National Competency Framework. Each set of questions is tailored to an employee's specific career to ensure they receive a fair and thorough evaluation and make sure that managers have the information they need to support their team's development and success.

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Other Titles
  • Human Resources Manager
  • General Manager
  • Centre Manager

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