Field Guide by NSCDA
Career Development Professional 4 – Virtual

Career Development Professional 4 – Virtual

The Career Development Professional 4 – Virtual is an autonomous, technically competent, and versatile role managing a caseload of clients virtually. Attention to detail, critical thinking, problem-solving, and decision-making are key skills for this role.

Career Development Professional 4 – Virtual are connected to provincial systems, Labour Market Information (LMI), offerings, and community connections to ensure clients’ needs are being met. They manage multiple clients covering a large geographical area, and must ensure proactive communication skills, strong digital skills, demonstrate sound time management, and possess an elevated level of accuracy.

The ideal candidate possesses:

  • Strong technical skills
  • Strong communication skills and understanding of language
  • Strong assessment skills through various modalities
  • Superior problem-solving skills
  • Independent work skills
  • Advanced facilitation skills
  • Accountability in meeting set outcomes
  • Ability to seek out new opportunities
  • Ability to set your own appointments, schedule, and ability to track it all
  • Self-management skills
  • Autonomy
  • Post-secondary or equivalent
  • Recommended to have a CCDP designation (obtained or working towards)
  • Formal training in case management practices
  • Able to perform or conduct needs assessments
  • 5+ years of experience in the field
  • Demonstrated all competencies of CDP 4
  • Demonstrated the ability to navigate multiple systems and software
  • Case Management
  • Digital Literacy
  • Ethics
  • Diversity & Inclusion
  • Career Theory
  • Labour Market Information
  • Communication
  • Mentorship
  • Challenging Clients

View NSCDA Course Catalogue

  • Band 1: Professional Practice: Competencies enabling effective practice. (All Competencies within Band)
  • Band 2: CDP Characteristic: Competencies distinguishing the field of career development practice. (All Competencies within Band)
  • Band 3: CDP Extended: Competencies required to deliver specialized services provided by CDPs. (Competencies 18 & 19)
  • Band 4: Outreach and Leadership: Competencies reflecting the strategic role of career development professionals. (Competencies 23 & 26)

Competency bands are from the National Career Development Professional Competency Framework

Competency Evaluation

This easy-to-use online tool allows managers and employees to conduct industry standardized performance reviews based on the National Competency Framework. Each set of questions is tailored to an employee's specific career to ensure they receive a fair and thorough evaluation and make sure that managers have the information they need to support their team's development and success.

Start Evaluation

Other Titles
  • Virtual Case Manager
  • E-case manager
  • Digital case manager

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