Service Lead

The Service Lead ensures service standards are met and staff members are adequately trained. They are a resource of all knowledge and practices, program knowledge, and funding knowledge.

They are responsible for quality assurance, reporting, training people, onboarding, accountability, on top of everything a CDP 4 does.

The ideal candidate possesses:

• Strong leadership skills
• Attention to details
• Accountability
• Writing skills
• Conflict resolution skills

Qualifications

• Post-secondary or equivalent
• Recommended to have a CCDP designation (obtained or working towards)
• Formal training in case management practices
• Able to perform or conduct needs assessments
• 5+ years of experience in the field
• Demonstrated all competencies of CDP 4
• Entry level leadership skills

Training

• Case Management
• Digital Literacy
• Ethics
• Diversity & Inclusion
• Career Theory
• Labour Market Information (LMI)
• Communication
• Mentorship
• Leadership
• Project Management
• Challenging Clients
• Health & Wellness
• Peer Mentoring

View NSCDA Course Catalogue

Competencies

• Band 1: Professional Practice: Competencies enabling effective practice. (All Competencies within Band)

• Band 2: CDP Characteristic: Competencies distinguishing the field of career development practice. (All Competencies within Band)

• Band 3: CDP Extended: Competencies required to deliver specialized services provided by CDPs. (Competencies 17, 18, 19, 21)

• Band 4: Outreach and Leadership: Competencies reflecting the strategic role of career development professionals. (Competencies 23,24,25,26)

Competency bands are from the National Career Development Professional Competency Framework

Competency Evaluation

This easy-to-use online tool allows managers and employees to conduct industry standardized performance reviews based on the National Competency Framework. Each set of questions is tailored to an employee's specific career to ensure they receive a fair and thorough evaluation and make sure that managers have the information they need to support their team's development and success.

Start Evaluation

Other Titles

• Client Care Coordinator
• Team Lead (Mentor)
• Peer Support
• Case Manager
• Advocate/Advisor
• Employer Services Trainer